Plain-English Systems

  • A Management System can demonstrate compliance to a Standard, without using that Standard’s formal structure and compliance jargon.
  • We provide a Compliance Matrix which clearly demonstrates compliance and can satisfy the auditor, but allows your business to avoid QA jargon, and to use your own style and language.

Our Consulting Process for Certification

Typical consulting process includes:

  • Meet with key staff to understand your operations
  • Explain the requirements of the Standard
  • Review current business processes and existing documentation and records
  • Conduct a gap analysis against the relevant Standard
  • Prepare new procedures and forms where required
  • Provide simple, plain English documents
  • Review drafts, discuss use of forms, agree changes & amendments
  • Ensure the system complies with the relevant Standard
  • Install your system on your server
  • Provide an Action Checklist to help staff implement your system and gain ownership
  • Conduct internal audit training
  • Obtain external audit quotes and help select a suitable audit body
  • Ensure that your system has captured your key processes and is useful for training new staff
  • Provide on-demand off-site support & guidance
  • Ensure that staff are sufficiently prepared to successfully undergo the external audit
  • Attend the external audit at your request.

Consulting to write an Operations Manual

  • Meet with key staff to understand operations and processes
  • Discuss and agree project goals
  • Confirm operating systems and IS platforms
  • Review your current procedures, work instructions and forms
  • Identify process owners and key responsibilities and accountabilities
  • Identify current gaps and improvements, and potential duplications
  • Ensure templates and processes are standardised, effective, simple and suited to the business
  • Capture and develop KPIs to measure system and process effectiveness
  • Ensure that system processes are adaptable, flexible and can respond quickly to sudden changes in business demands
  • Discuss priorities for creating procedures (a “risk-based” approach to documenting business processes)
  • Identify and agree your required scope and style
  • Identify business “departments” for naming and grouping documents
  • Scope out steps in required processes
  • Client provides current documents and raw content for specialist procedures and work instructions
  • Prepare plain-English draft documents for review
  • Provide a report and Action Plan to guide implementation
  • Train staff in system use and maintenance
  • Place the system on a user-friendly intranet SiteMap if required.